At Oscii, your satisfaction is our priority. If you need to cancel an order, we’re here to assist with a smooth process.

Order Cancellation Window

• You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
• Once an order is shipped, cancellation is not possible—but you may refer to our Return & Refund Policy for assistance.

How to Cancel

• Please email us at support@osciiglobal.com with your order number and cancellation request.
• Our team will confirm cancellation eligibility and guide you through the next steps.

Exceptions

• Custom or personalised fragrance orders may not be eligible for cancellation once production begins.
• Promotional or limited-edition items are non-cancellable unless defective.

Refunds

• Approved cancellations will be refunded to your original payment method within 7–10 business days.